Refund & Cancellation Policy

1. Order Cancellation

You may cancel an order any time before the fabric is picked up by the delivery partner. Cancellations after fabric pickup are subject to a partial deduction for material handling.

• Cancel before pickup → 100% refund (excluding payment gateway fees, if any).
• Cancel after pickup but before stitching begins → 90% refund.
• Cancel after stitching has started → Refund not applicable; partial credit may be offered case-by-case.

2. Quality Issues

If the delivered garment has a defect or doesn't fit correctly, you may request a free alteration within 7 days. If alteration is not feasible, we will discuss a partial refund or re-stitch with the partner.

3. Refund Timeline

Approved refunds are initiated within 48 hours and credited back to the original payment method within 5–7 business days, as per Razorpay's standard cycle.

4. Non-Refundable Charges

Pickup and delivery fees are non-refundable once the trip has commenced. AI Try-On generations are a digital service and non-refundable.

5. How to Request a Refund

Visit your dashboard → Order → Request Refund, or email refund@gostitchnest.com with your order ID and a brief explanation. Our support team responds within 24 hours.